Frequently Asked Questions

All our cell phones come with a 12-month parts and labor warranty. This means that if your cell phone stops working for any reason within the first 12 months of your purchase, we'll give you a new one for FREE.

The basic warranty excludes cosmetic defects such as scratches or cracks, as well as damage resulting from accidents, force majeure, unauthorized modifications, or misuse of the device. In the event of a defect, the device will be replaced with a refurbished model of similar quality.

At achetetoncell.com, we're confident we can satisfy you. That's why we offer you the opportunity to try our cell phones for 30 days at no cost. If, during this period, you're not satisfied with your cell phone, we'll exchange it for another of your choice (of the same value or with an adjustment) or we'll refund your purchase in full.

At achetetoncell.com, we use an express delivery service. You will receive your new cell phone in 2 business days.

If you are in Quebec, certainly! We deliver everywhere in the 4 corners of Quebec! We deliver wherever there is a valid Quebec postal address and where the main delivery services can reach you. For people living on the North Shore, please write to us directly, we also have a delivery service for you.

10/10
Impeccable quality phone, in perfect condition with no scratches or scuffs, offering the appearance of a new phone at a great price. It has been professionally refurbished, inspected, and cleaned to ensure exceptional quality by an authorized supplier.

8.5/10
Phone in excellent condition but may have very slight signs of use such as small, very discreet scratches. No cracks or chips are present. All functions are fully operational. They have been professionally refurbished, inspected, and cleaned to ensure exceptional quality by qualified sellers.

7/10
This phone may have more noticeable signs of wear, such as visible scratches and small chips, but there are no cracks in the screen. If aesthetics are less important to you and you're looking for a phone with impeccable internal functions, this one is for you. It is fully functional and has been professionally refurbished, inspected, and cleaned to good condition by qualified salespeople.

Rest assured, this phone also comes with a one-year warranty.

Yes, all our cell phones are unlocked and can be used with any company in Canada and internationally.

All our cell phones come 100% with their original parts. Unlike the majority of our competitors, our cell phones have not had any repairs and no parts have been changed.

Our phones come mainly from suppliers specializing in the wholesale acquisition of used cell phones from large companies such as Bell, Videotron, Telus, Rogers, Koodo and Fido. We also work with private companies that regularly renew their devices.

Each phone undergoes a rigorous inspection process through our advanced diagnostic systems, ensuring the quality of our certified pre-owned cell phones.

Only non-stolen and non-blacklisted devices, returned by our customers when purchasing a new model, are accepted. Our devices have an average of 8 months of use.

We guarantee that our certified refurbished phones offer durability and performance comparable to that of a new phone, which is why they are backed by a 12-month warranty.

Our confidence in our certified pre-owned cell phones is based on our rigorous diagnostic system. The certification process includes extensive testing to ensure that each device is working perfectly.

When a cell phone arrives at our house. The first thing we do is the verification and inspection process. We check all our cell phones thoroughly before certifying them and making them ready for sale.

We accept most major credit cards like Visa, Mastercard, American Express, Capital One, etc. We also accept Interac e-Transfers and payment services like Google Pay, Apple Pay and Paypal.

We're crypto-friendly! If you're a cryptocurrency enthusiast, write to us to buy your phone with your favorite crypto.